Terms of Service

1. About Zylair and Acceptance of Terms

Zylair Ltd ("we," "us," "our") provides AI-powered risk assessment software tools ("Service") accessible at our website and related platforms. By accessing or using our Service, you ("Customer," "you," "your") agree to be bound by these Terms of Service ("Terms").

2. Eligibility and Account Requirements

2.1 Age and Authority

• You must be at least 18 years of age
• You must have legal authority to bind your organization to these Terms
• Business accounts require authorization from an appropriate company representative

2.2 Account Security

• You are responsible for maintaining account confidentiality
• Notify us immediately of any unauthorized access
• One account per organization unless expressly agreed otherwise

3. Service Description and Limitations

3.1 What We Provide

• AI-generated draft risk assessments from uploaded images/data
• Document templates and safety guidance tools
• Cloud-based storage and collaboration features
• Customer support as described in your subscription plan

3.2 What We Don't Provide

• Legal, compliance, or professional safety advice
• Certified or final risk assessments ready for immediate use
• Guarantee of regulatory compliance
• Professional indemnity or liability coverage

3.3 Your Responsibilities

• Review and validate all AI-generated outputs before use
• Ensure compliance with applicable health and safety regulations
• Engage qualified professionals for final assessment approval
• Use the Service lawfully and in accordance with these Terms

4. Subscription Plans and Payment Terms

4.1 Subscription Tiers

• Free Tier: Limited features as described on our website
• Paid Subscriptions: Monthly or annual billing as selected
• Pay-as-you-go: Per-assessment pricing for specific features

4.2 Payment and Billing

• Payments processed securely through Stripe, Inc.
• Subscriptions auto-renew unless cancelled
• No refunds for partial months, except as legally required
• Price changes require 30 days' notice

5. Data Protection and Privacy

Your personal data is processed in accordance with our Privacy Policy. We implement appropriate technical and organizational security measures to protect your data.

5.1 Data Retention

• Risk assessments: 7 years (UK HSE compliance requirement)
• Personal data: As specified in our Privacy Policy
• You may request data deletion subject to legal retention requirements

5.2 Third-Party Integrations

• AI processing via OpenAI (subject to their terms)
• Payment processing via Stripe (subject to their terms)
• Cloud hosting via Supabase/AWS (subject to their terms)

6. Intellectual Property Rights

6.1 Your Content

• You retain ownership of data and content you upload
• You grant us a license to process your content to provide the Service
• Generated outputs become your property once reviewed and approved

6.2 Our Property

• Zylair owns all rights in the software, platform, and brand
• Our AI models and algorithms remain our proprietary technology
• You receive a non-exclusive license to use the Service

7. Limitation of Liability and Disclaimers

7.1 UK/EU Customers

Nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Breach of statutory rights that cannot be excluded

7.2 Liability Cap

Our total liability for any claims shall not exceed the fees paid by you in the 12 months preceding the claim.

8. Acceptable Use Policy

8.1 Prohibited Uses

• Unlawful, harmful, or fraudulent activities
• Circumventing security or usage limitations
• Reverse engineering or copying our technology
• Using outputs without proper professional review

8.2 Content Standards

• No illegal, defamatory, or harmful content uploads
• Comply with applicable data protection laws
• Respect intellectual property rights

9. Termination

9.1 Termination Rights

• Either party may terminate with appropriate notice
• We may suspend accounts for Terms violations
• Effect of termination described in Privacy Policy

9.2 Survival

Sections relating to liability, intellectual property, and governing law survive termination.

10. Governing Law and Disputes

10.1 UK/EU Customers

• Governed by the laws of England and Wales
• Disputes subject to jurisdiction of English courts
• EU consumers retain legal protections under EU law

11. Changes to Terms

We may modify these Terms with 30 days' notice. Continued use constitutes acceptance of modifications.

12. Contact Information